Frequently Asked Questions
Everything you need to know about ordering from Arlene's Online MeetUp — your trusted Filipino food online store in Europe.
Shipping & Delivery
Where do you ship to?
We are based in Zagreb, Croatia and ship authentic Filipino food products across Croatia and throughout Europe. Whether you're in Germany, the Netherlands, Austria, or anywhere else in Europe, we deliver Filipino snacks online right to your door.
How long does delivery take?
Delivery within Croatia typically takes 2–5 business days. For the rest of Europe, please allow 5–10 business days. Delivery times may vary depending on your location and local postal services.
How much does shipping cost?
Shipping costs vary based on your location and order size. The exact shipping fee is calculated automatically at checkout before you confirm your order.
Products & Authenticity
Are your products authentic Filipino products?
Yes. We source directly from the Philippines and trusted Asian suppliers to ensure you receive genuine, authentic Filipino products. Every item in our Filipino grocery store is carefully selected to give you the real taste of home.
How do you ensure product quality?
We take quality seriously. All products are carefully sourced, stored under proper conditions, and regularly checked for freshness and expiry dates. We only stock products we would serve to our own families.
What types of Filipino food do you sell?
Our shop carries a wide range of authentic Filipino products: instant noodles (pancit canton, bihon), sauces and condiments (soy sauce, fish sauce, vinegar), canned goods (sardines, tuna, corned beef), snacks and crackers, seasoning mixes, beauty and skincare products, and much more. Buy Filipino food online from our full catalog.
Ordering & Payment
How do I place an order?
Simply browse our Filipino snacks online catalog, add your favorite products to the cart, and proceed to checkout. The process is quick and straightforward — just a few clicks and your authentic Filipino products are on their way.
What payment methods do you accept?
We accept major credit and debit cards through our secure Stripe payment gateway. Your payment information is encrypted and never stored on our servers.
Returns & Support
What is your return policy?
If your order arrives damaged or contains incorrect items, please contact us within 7 days of receiving your order and we will make it right. Your satisfaction is our priority.
How can I contact you?
You can reach us by email at orders@arlenemart.eu. We aim to respond within 1–2 business days.
About Filipino Food
What is adobo?
Adobo is considered the Philippines' most iconic dish — braised meat (usually chicken or pork) slow-cooked in a mixture of soy sauce, vinegar, garlic, and bay leaves. The result is a savory, tangy, deeply flavorful dish that pairs perfectly with steamed rice. You can find all the authentic Filipino ingredients you need for adobo in our online store.
What is sinigang?
Sinigang is a beloved Filipino sour soup made with tamarind (sampalok) as the primary souring agent. Typically prepared with pork, shrimp, or fish, and loaded with vegetables like kangkong, eggplant, and radish, sinigang is the ultimate Filipino comfort food — especially on cold European evenings. Our Filipino grocery store stocks authentic sinigang mixes imported from the Philippines.